1stbet Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how 1stbet ("we", "us", or "our"), operating the platform at https://1stbet.bet, collects, uses, stores, and protects the personal information of individuals who register accounts, access the 1stbet Login page, deposit funds, or otherwise interact with any service offered through the 1stbet platform in Bangladesh.

By creating a 1stbet account or continuing to use the platform after the effective date of this policy, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not consent, you must not create or maintain an account on 1stbet.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and 1stbet. In the event of a conflict, the Terms & Conditions will prevail on matters of contract and the Privacy Policy will prevail on matters of data processing.

2. Information We Collect

1stbet collects personal data in the following categories:

2.1 Registration and Identity Data

When you create a 1stbet account, we collect your full name, date of birth, residential address, email address, and mobile phone number. This information is used to create your account, verify your age (you must be 21 or older), and communicate with you about your account.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to confirm that players are aged 21 and above, 1stbet may request copies of official identity documents. Acceptable documents include your National Identity Card (NID), valid passport, or driving licence. We may also request proof of address in the form of a recent utility bill or bank statement. These documents are processed by our verification team and, where applicable, by a contracted identity verification service provider.

2.3 Financial and Transaction Data

We record all deposit and withdrawal transactions associated with your 1stbet account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction reference numbers, amounts in BDT, and timestamps. We do not store your bKash PIN, Nagad PIN, Rocket PIN, or any equivalent payment credential — those are entered and processed entirely within the respective payment provider's own secure environment.

2.4 Gameplay and Betting Activity Data

We record your betting history, game sessions, wagering amounts, wins, losses, and the game titles you access on 1stbet (including casino games from providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others). This data is used to operate the platform, settle bets, prevent fraud, identify potentially problematic gambling patterns, and improve the player experience.

2.5 Technical and Device Data

When you access 1stbet, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, and session duration. This data is used for security monitoring, fraud prevention, and platform optimisation. It is not used to build individual advertising profiles.

2.6 Communications Data

If you contact our support team at [email protected], we retain records of that correspondence, including the content of your messages and any attachments, for a period necessary to resolve your query and to maintain an audit trail for dispute resolution purposes.

3. How We Use Your Information

1stbet processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 1stbet account, including processing your 1stbet Login sessions and sending account-related notifications.
• Identity and age verification: Confirming that all players are at least 21 years of age and that the identity information provided is accurate and genuine.
• Payment processing: Facilitating deposits and withdrawals in BDT through your chosen Bangladeshi payment method and maintaining accurate financial records.
• Service delivery: Operating casino games, sports betting markets, cricket betting, slots, Super Bingo, and all other features available on the 1stbet platform.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised access, money laundering, and other prohibited conduct.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and, where appropriate, applying responsible gaming tools such as deposit limits or self-exclusion.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Legal compliance: Meeting our obligations under applicable anti-money laundering legislation, counter-terrorism financing requirements, and any other legal or regulatory obligations.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with 1stbet and to improve features, performance, and the overall user experience.

We do not use your personal data to serve third-party advertisements, build external marketing profiles, or engage in any form of data brokerage.

4. How We Share Your Information

1stbet does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated:

All third-party service providers who receive personal data from 1stbet are bound by contractual confidentiality and data security obligations. They may not use your data for any purpose beyond the specific service they provide to 1stbet.

5. Data Security

1stbet applies a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction.

All data transmitted between your device and the 1stbet platform is encrypted using Transport Layer Security (TLS). Account passwords are stored in hashed form using industry-standard algorithms — they are never stored in plain text. Access to personal data within 1stbet's internal systems is restricted on a strict need-to-know basis, and all staff members with data access are subject to confidentiality obligations.

While 1stbet implements robust security measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your 1stbet Login credentials confidential and for logging out of your account when using a shared or public device. If you suspect that your account credentials have been compromised, contact us immediately at [email protected].

6. Data Retention

1stbet retains your personal data for as long as your account remains active and for a further period after account closure as required to meet legal, regulatory, and audit obligations. As a general guide:

• Account and identity data is retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years from the date of each transaction.
• Support correspondence is retained for up to three years from the date of the last interaction in a given case, unless a longer period is required for ongoing dispute resolution.
• Technical and device logs are retained for up to twelve months from the date of collection and are then automatically purged.

Where personal data is no longer required for any legitimate purpose, 1stbet will securely delete or anonymise it. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement.

7. Cookies and Tracking Technologies

1stbet uses cookies and similar lightweight tracking technologies to operate the platform. A cookie is a small text file stored on your device by your browser. We use cookies for the following purposes only:

• Session cookies: To maintain your authenticated login state during a 1stbet session. These are deleted when you close your browser.
• Preference cookies: To remember your in-platform display preferences (such as language setting) between visits.
• Security cookies: To detect and prevent fraudulent login attempts and session hijacking.
• Performance cookies: Anonymised analytics to understand how different pages on 1stbet are used, helping us improve performance and navigation.

1stbet does not deploy third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You can configure your browser to refuse cookies or to alert you when cookies are being sent; however, please be aware that disabling session cookies will prevent you from logging in to your 1stbet account.

8. Your Rights

As a user of the 1stbet platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.

• Right of access: You may request a copy of the personal data 1stbet holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances you may request that we delete your personal data. Note that some data must be retained for legal compliance reasons and cannot be erased on request alone.
• Right to restrict processing: You may request that we limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to object: You may object to processing of your personal data where that processing is based on our legitimate interests, subject to our overriding legal obligations.

Please note that exercising certain rights (for example, requesting erasure of identity data) may result in the closure of your 1stbet account, as we may no longer be able to provide services without that data.

9. Children and Minors

The 1stbet platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected — whether through a falsified registration or any other means — we will immediately close the associated account, delete or anonymise the personal data where legally permissible, and return any real-money funds to the originating payment method after completing applicable verification checks.

If you are a parent or guardian and believe that your child has registered an account on 1stbet, please contact us immediately at [email protected] so that we can investigate and take prompt remedial action.

10. Changes to This Privacy Policy

1stbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes, we will publish the updated policy on this page with a revised effective date and, where appropriate, display a prominent notice within the 1stbet platform to draw registered players' attention to the changes.

Your continued use of the 1stbet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should close your account before the change takes effect by contacting [email protected].

11. Contact and Data Enquiries

All privacy-related enquiries, data access requests, rectification requests, and erasure requests should be directed to the 1stbet support team. We are available around the clock on Bangladesh Standard Time (UTC+6).

Contact email: [email protected]
Support availability: 24 hours a day, 7 days a week
Response target: Within 5 business days for privacy-related requests

Please include your registered account username and a clear description of your request in your message. For identity-sensitive requests such as data access or erasure, we may require you to verify your identity before we action the request.